[rt-users] RT 2.0.11 is not saving attachments from the web interface or email...

[Jim Doyle]

Well I updated RT2 to version 2.0.13 and I also found out that my system
clock had been reset to the BIOS default (January 01, 1999).

Once the new version was installed and the clock updated, everything started
to work properly again.

Could the system clock being set three years back make attachments not get
saved? Or, is it more likely that the version upgrade helped? Anyone?

Jim

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jim Doyle
Sent: Friday, March 29, 2002 10:18 PM
To: Rt-Users List
Subject: [rt-users] RT 2.0.11 is not saving attachments from the web
interface or email...


Hi there,

RT2 has worked for quite a long time. Now it has suddenly stopped working.

In my /tmp directory (RT2 log directory) I can see the attachments saved as
some strange alphnumeric name. They are owner by the user that Apache runs
under. So, it appears that rt2 gets the attachment then something breaks.

The ticket records do not show any attachments. The files used as
attachments range in size from 80KB to 9.8MB.

In the RT2 logs I found this "Insecure dependency in eval while running
with -T switch at /usr/lib/perl5/site_perl/5.6.0/Text/Template.pm line 289,
<STDIN> line 33731."

Any ideas?

Thanks,
Jim


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