[rt-users] Comments come "From:" Correspondence address, not Comment address

[Jim Meyer]

Howdy!

The subject pretty much says it all; our comments since 2.0.9 have
always been "From:" the correspondence address. This is probably
something I've misconfigured, but I can't find it. I've checked the
WebRT configuration (which shows them correctly). 

I've worked around it by adding:

Reply-To: {$Transaction->TicketObj()->QueueObj()->CommentAddress}

...to the template, which causes replies to those emails to enter
through the comment alias, solving the problem. However, any comment
entered from WebRT comes "From:" the correspondence address.

Has anyone else seen this one?

Thanks!

--j, with gun aimed firmly at foot.
-- 
Jim Meyer, Geek At Large                              purp at wildbrain.com