[rt-users] Display keywords on Queue List

[Ross Goonan]

As per request below, I want to display “keywords” on the queue listing but
have been unable to find an answer on the mailing list archive.

I was able to add Priority to the queue listing by adding the following to
config.pm but I gather it’s not that simple for keywords as it’s not in the
Tickets table???

       { Header => 'Pri',
         TicketAttribute => 'Priority'
         },

Any help appreciated.


Ross Goonan
Manager - Information Technology
Sunraysia Institute of TAFE
http://www.sunitafe.edu.au

 >Keywords on Queuelisting
>Joern Albert j.albert at gom.com
>Fri, 08 Feb 2002 13:41:59 +0100
>
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>Hello
>
>keyword have become an important part of my RT System, and everybody in
>my Compay is asking if there is a way of displaying the keywords (or at
>least some) in the queue listings.
>
>I tried to use something like this:
>
>       { Header => $KeywordSelect->Name ,>
             KeywordObj => $KeywordSelect->Key>wordObj
>          }
>
>but this has no TicketAttribute, and does't work.
>
>Are there any TicketAttributes or Objects that I can use for this?
>
>I know that the listing.html for the search page can select and filter
>keywords, so there should be a possibilty. I have no experience with
>perl and went through the code, without seeing the right way to
>implement it in the queue listing preferences of config.pm.
>
>I read this Mailinglist quite a time, and saw some people asking nearly
>the same, but answers are rare and have not been useful.
>Is there anybody who has worked on using keywords as I want, or is there
>no solution jet?
>
>Joern Albert

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