[rt-users] Inbound email permissions problem

[Marc Beyer]

Hi,

I have actually run into the exact same problem and discovered that it
is a permission problem inside RT. When I set the "Reply to Ticket"
permission for everyone, RT responds to the message as expected. The
watcher can reply when permissions for him are set, but, unless ther
reply permission is set for everyone, the requestor cannot. I get the
"Permission Denied" error message back even though the requestor has
"Reply to Ticket" set in his permissions.

Does anyone know why the requestor cannot reply despite having been
given the right to do so?

Thanks,

Marc

On Wed, 2002-04-03 at 16:05, Gary Stainburn wrote:
> On Wednesday 03 April 2002 3:27 pm, Smylers wrote:
> > Gary Stainburn wrote:
> > > Does anyone know how to turn on some debugging within Exim and
> > > rt-mailgate to try to sort out the probem?
> >
> > I've no idea about in 'Exim', but in 'RT' check config.pm.  If you have
> >
> >   $LogToFile = 'debug';
> >
> > and make sure that $LogToFileNamed _doesn't_ contain $$ then 'RT' will
> > spew much information, and all of rt-mailgate's output will go to a
> > single file.  Then you just have to tail -f when sending some mail.
> >
> > Smylers
> 
> Okay, now we're getting somewhere, although I don't know where.
> 
> I made the changes you suggested, and got some output in /tmp/rt.log.30511.8
> (yes, I know the $$ and $< should not be there, I did remove them from the 
> config file).
> 
> I'm still running 2.0.12 at the mo.
> 
> here's what I got:
> 
> [root at larry tmp]# ll rt.log.30511.8
> -rw-r--r--    1 mail     rt           1353 Apr  3 16:04 rt.log.30511.8
> [root at larry tmp]# cat rt.log.30511.8
> Found a ticket ID. It's 1Use of uninitialized value in join at 
> /opt/rt2/lib/RT/Ticket.pm line 1182, <STDIN> line 27.
> Use of uninitialized value in pattern match (m//) at 
> /opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
> Use of uninitialized value in concatenation (.) at 
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 
> 188, <STDIN> line 27.
> Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
> <STDIN> line 27.
> Use of uninitialized value in pattern match (m//) at 
> /opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
> Use of uninitialized value in concatenation (.) at 
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 
> 188, <STDIN> line 27.
> Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
> <STDIN> line 27.
> Use of uninitialized value in pattern match (m//) at 
> /opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
> Use of uninitialized value in concatenation (.) at 
> /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 
> 188, <STDIN> line 27.
> Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
> <STDIN> line 27.
> Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
> <STDIN> line 27.
> Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
> <STDIN> line 27.
> [root at larry tmp]#
> -- 
> Gary Stainburn
>  
> This email does not contain private or confidential material as it
> may be snooped on by interested government parties for unknown
> and undisclosed purposes - Regulation of Investigatory Powers Act, 2000     
> 
> _______________________________________________
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