[rt-users] Forking a new ticket from a correspondance

[Sebastian Flothow]

At 10:24 Uhr -0800 5.4.2002, bill at daze.net wrote:
>It would be nice if there was a status type "closed" (for lack of a better
>example) that would automatically force correspondence referencing the
>closed ticket to a brand new ticket and not touch the old one.  Status
>like "resolved" would still work as they do now, i.e. reopen the existing
>ticket.

I don't think this would work, since the user might actually supply 
information related to the old ticket. And how would you decide 
whether to "close" or to "resolve" a ticket?
IMO, this forking has to be done manually. For example, there could 
be a link "Make this a new ticket" next to each item of 
correspondence.

-- 
Sebastian Flothow
sebastian at flothow.de
#include <stddisclaimer.h>