[rt-users] Please help me... I have had no response yet...

[Yan Fitterer]

Hi.
I'm probably not the right person to answer this, (not a clue about 
Mason), but here's my two cents.

I'd look in the direction of the correct versions of Mason and other 
libraries. I know RT doesn't like the latest (unstable) release of 
Mason - so you'll need to check that the versions you have are the 
ones that the "testdeps" and "fixdeps" scripts require.

I believe the're a FAQ on how to uninstall CPAN modules (look on 
perl.com then CPAN).

I wouldn't say you have an apache / perl problem, as you're getting 
the login page up.

Y.

----  On 9 Apr 2002, at 13:30, Jacques Grove wrote:  ----

> Hi guys, I am getting this error when trying to create my first
> ticket... Can anyone help?
> 
> error in file:    /opt/rt2/bin/webmux.pl
> line 94:  Can't call method "cgi_object" on an undefined value
> context:  
> ... 
> 90:  $RT::Mason::r->content_type($type);
> 91:  }
> 92: 
> 93:  sub CGIObject {
> 94:  $m->cgi_object();
> 95:  }
> 96: 
> 97:  }
> 98: 
> ... 
> component stack:   /Ticket/Display.html [standard]
> /autohandler [standard]
> code stack:   /opt/rt2/bin/webmux.pl:94
> /opt/rt2/lib/RT/Interface/Web.pm:369
> /opt/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:50
> /opt/rt2/WebRT/data/obj/STANDARD/autohandler:69
> 
> 
> Here is the raw error dump:
> 
> error while executing /Ticket/Display.html [standard]:
> Can't call method "cgi_object" on an undefined value at
> /opt/rt2/bin/webmux.pl line 94, line 48.
> HTML::Mason::Interp::__ANON__('Can\'t call method "cgi_object" on an
> undefined value at /opt/rt...') called at /opt/rt2/bin/webmux.pl line
> 94 HTML::Mason::Commands::CGIObject() called at
> /opt/rt2/lib/RT/Interface/Web.pm line 369
> HTML::Mason::Commands::MakeMIMEEntity('Subject', 'ta', 'From', undef,
> 'Cc', '', 'Body', 'rfgsdv', ...) called at
> /opt/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 50
> HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '',
> 'Status', 'new', 'MemberOf-new', '', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x
> 99b98a 8)', 'Due', '', 'new-RefersTo', '', 'Status', 'new',
> 'MemberOf-new', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 require
> 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
> 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0
> x998ab a8)', 'HTML::Mason::Component::FileBased=HASH(0x99b98a8)',
> 'Due', '', 'new-RefersTo', '', 'Status', 'new', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=H
> ASH(0x 998aba8)') called at
> /opt/rt2/WebRT/data/obj/STANDARD/autohandler line 69
> HTML::Mason::Commands::__ANON__('Due', '', 'new-RefersTo', '',
> 'Status', 'new', 'MemberOf-new', '', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x
> 984ce3 0)', 'Due', '', 'new-RefersTo', '', 'Status', 'new',
> 'MemberOf-new', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653 require
> 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
> 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0
> x998ab a8)', 'HASH(0x999d2d4)',
> 'HTML::Mason::Component::FileBased=HASH(0x984ce30)', 'Due', '',
> 'new-RefersTo', '', 'Status', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159 require
> 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
> 159
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0
> x998ab a8)', '/Ticket/Display.html', 'Due', '', 'new-RefersTo', '',
> 'Status', 'new', ...) called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandl
> er=HAS H(0x97c89b8)', 'Apache=SCALAR(0x9987ec4)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x998aba8)', undef) called
> at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> require 0 called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler
> =HASH( 0x97c89b8)', 'Apache=SCALAR(0x9987ec4)') called at
> /opt/rt2/bin/webmux.pl line 165
> RT::Mason::handler('Apache=SCALAR(0x9987ec4)') called at /dev/null
> line 0 require 0 called at /dev/null line 0
> 
> 
> 
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-- 
Yan Fitterer
IT Manager, Royal Academy of Music
E-mail : y.fitterer at ram.ac.uk
Marylebone Rd, London, NW1 5HT
Phone (+44) 20 7873 7365 Fax (+44) 20 7873 7364