[rt-users] Resolved date

[Rehan van der Merwe]

I would like to show the "Date Resolved" in the Dates window.  

The reason being that the owner might still record extra correspondence after the issue was resolved, but this will alter the "Last updated" and "Last contacted" dates, but not resolved date.

Has anyone done this before?  What is involved?

Regards,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan at nha.co.za
Tel:  +27 21 6709237
Fax: +27 21 6709337