[rt-users] queue monitor & notify?

[Chris Knipe]

Hi all,

I was wondering whether there is anything out there which will allow me 
to notify ticket creators after a specific time interval if nothing has 
been done about there request?

What I am thinking, is something in the line of a support desk getting 
flooded with requests about various issues (they just happen to get 
flooded with all their customers deciding to mail them at the same 
time).  Now, you may have 15 employees at your company answering email 
(hell, only 15 in the entire company for that matter), while you have 
let's say, 100,000 open or unassigned tickets in your RT database.

What I want to do now, is say after every two days, mail all the ticket 
creators whos tickets are still not assigned or opened, and inform them 
via something in the line of a autoresponder, that their ticket "has not 
been forgotten".....  Does this make sense?? :)  

It's kinda late here atm, so I'm not sure exactly how much sense I'm 
typing, but I'm sure someone will understand what I mean :>

-- 


Regards,
Chris Knipe
Cel: (083) 430-8151

   If Bill Gates had a dime for every time a Windows box crashed...
                ...Oh, wait a minute, he already does.

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