[rt-users] "on open" & "on owner allocation" scrips

Rehan van der Merwe rehan at nha.co.za
Fri Apr 19 03:32:52 EDT 2002

Hi everyone,

Does anyone have scrips to share that sends mail on opening of tickets (statuschange from new to open, so we can let our requestors know that work has started on their request) and also to send mail when the ticket is allocated to someone (ownerchange from Nobody to anybody).

Are there any guidelines available to create/install scrips?  Where does one start?


Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
rehan at nha.co.za
Tel:  +27 21 6709237
Fax: +27 21 6709337

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