[rt-users] open ticket on first reply

[Bart Duchesne]

On Fri, 2002-04-19 at 12:02, Rehan van der Merwe wrote:
> How can I have RT change the status from new to open on the first reply to the ticket.  It should essentially as function like replying to resolved/stalled tickets.
> 
You can use the AutoAssign contrib by Bruce

> Thanks,
> 
> Rehan van der Merwe
> Neil Harvey & Associates (Pty) Ltd
> http://www.nha.co.za
> rehan at nha.co.za
> Tel:  +27 21 6709237
> Fax: +27 21 6709337
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
-- 
Bart Duchesne
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