[rt-users] keyword selects

[Colleen]

I've just installed RT and I've got it up and running.  In my
customizations for my client, I want to make use of the Keyword Select
functionality.

I want to include as a keyword on my tickets the city name (which can be
a multiple value).

I've added in Configuration->Keywords->
City
City/Austin
City/Arizona
City/Baltimore
....

But when I go to Configuration->Global->Keyword Selections->
And create the KeywordSelect:
* "City": "Multiple" children of "City" up to "" levels deep

I don't see the cities listed when I start a new ticket request. Instead
I see, "City" with a blank select box next to it.

The html looks like:
     <TR><TD ALIGN=RIGHT>
	City</TD><TD>
	  <INPUT TYPE="hidden" NAME="KeywordSelectMagic9" VALUE="1">
	    <SELECT NAME="KeywordSelect-9"
	       MULTIPLE  SIZE=5>
	    </SELECT>
      </TD></TR>


Please advise me as to how to best use this feature.  It would really
really help.


Thanks,
Colleen Noonan