[rt-users] keyword selects

[Eric Goodman]

I think it is very important to clarify in the keywords discussion 
this difference between keywords containing a slash ("Priority/High", 
"Priority/Medium", "Priority/Low") -- which appear to almost always 
be errors -- and a keyword hierarchy (as in "Priority" == parent of 
"High", "Medium" and "Low"). Perhaps even go so far as to disallow 
the "/" in the keywords.

This distinction is made very well in the Keyword-howto doc 
referenced by Camron, but isn't clear in the RT/FM docs. For 
experienced users I'm sure this is clear, but as someone just getting 
acquainted with RT2, it took a while of playing before I noticed that 
clicking the keyword was different than clicking the "edit" link next 
to it.

--- Eric

-- 
Eric Goodman                  | "The opinions expressed by Eric do not
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