[rt-users] Modify Ticket

[Simon Woodward]

Hi All,

We've been having a problem recently where several people may try and
correspond on a ticket via email, (for example a few people across a
company who are involved in the problem) ... unfortunately when a person
who isn't the requester mails in with the correct subject line, the
email is simply lost.

I assume the overall kludge for this is to allow everyone to modify any
ticket ... which I am not overly keen on ... but is there any way to:

1) Let them get created as new tickets
2) Let the get a bounce message (ie you are not the requester)
3) Let them simply append to the ticket rather than have full
modification rights ?

Any ideas / suggestions greatly received.

Thanks,

Simon.