[rt-users] self-spawning tickets

[Andy Moran]

Hello!

I've written about this in the past but we still haven't found a
solution.  I'm writing again in the hopes that new eyes will see it and
perhaps know what our problem is.

Whenever someone writes into our RT system with an attachment, the
system generates a new ticket once every hour.  If a person sends in an
attachment into an existing ticket, it continues to add the
comment/correspondance to that ticket every hour.  In neither case does
the attachment actually get added to the ticket.. just the
comment/correspondance text.  Also, according to mail logs, the message
goes in only once, and the ticketing system does not send out any mail
about the self-spawned tickets like it would normally.

When these things happen, the following seems to stop the spawning:

service httpd stop; service postgresql stop; find
/usr/local/rt2/WebRT/data -type f -print -exec rm -f {} \; >
/tmp/masonCleanup.4.log; service postgresql start; service httpd start

(note: five commands, all one line, seperated by semicolons)

Clearing out the WebRT data directory by iself doesn't seem to work,
neither does restarting the web and/or postgres server by itself.  
Since clearing the WebRT data is part of the workaround, I can only
guess that this is a WebRT bug (?).

Does anyone have any pointers?  If not, thanks for taking the time to
read this.

--Andy