[rt-users] Anyone modify StockAnswers for use in the SelfService page?

[Michael K Brown]

Hi All!

I'm trying to modify the Stock Answers contrib to make a "Stock Requests"; a
way for users creating tickets to enter pre-formatted text.  I'm not having
much luck so far... I can't seem to get it working.  I'm just wondering if
anyone else has done this yet?  Am I breaking new ground that makes the
hairpulling worth while?  ;-)

Thanks for your time!

Mike


Michael K. Brown
Lab Technician
ATM Engineering Services - Lab Services
Tel: (613) 784-4354
michael.k.brown at alcatel.com