[rt-users] Anyone modify StockAnswers for use in the SelfService page?

[Michael Grubb]

Well, I'm the new maintainer of the StockAnswers project.  I am working on a 
release of more or less a complete rewrite.  I know how StockAnswers works, 
(and used to work).  Basically you need to follow the same basic instructions 
as for the Stock Answers except using Ticket/Create.html.  You'll also need 
to add a Name="TicketCreate" to the form element of Create.html,
And in the javascript code the lines with: 
"window.opener.document.TicketUpdate
you need to change the TicketUpdate to TicketCreate
and the UpdateContent to Content.
This should get you in the right direction.
Also make sure that your responses don't have CR in them. The current code 
does not handle this well.  The new code will handle both CRLF and LF line 
endings ok.  Also the new code supports variable substitution.
I will be posting a new release of the code in the next day or so.

Let me know if you need further assistance,


Michael Grubb
System Administrator
R & K, Inc. (000domains.com
mgrubb at fifthvision.net
 

On Monday 29 April 2002 03:49 pm, Michael K Brown wrote:
> Hi All!
>
> I'm trying to modify the Stock Answers contrib to make a "Stock Requests";
> a way for users creating tickets to enter pre-formatted text.  I'm not
> having much luck so far... I can't seem to get it working.  I'm just
> wondering if anyone else has done this yet?  Am I breaking new ground that
> makes the hairpulling worth while?  ;-)
>
> Thanks for your time!
>
> Mike
>
>
> Michael K. Brown
> Lab Technician
> ATM Engineering Services - Lab Services
> Tel: (613) 784-4354
> michael.k.brown at alcatel.com
>
>
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