On Thu, 1 Aug 2002, Phil Dibowitz wrote:
> I saw that bug # 554 has 'attachemtns' in the subject, but since I can't login
> I can't see the details of the bug.
To log into fsck.com's RT instance, use a username and password of
'guest'.
> Is this a bug? Is it a configuration issue? Any help would be greatly
> appreciated.
http://www.fsck.com/rtfm/factoid.html?id=211 ( Just created ;) )
The default Notify ScripActions that come supplied with RT do not have
the ability to actually Attach anything in outgoing mails. text/plain
works (to be Technical, text/plain is the type of RT::Attachment
returned by RT::Transaction->Content() ).
To overcome this, you can do three things. One is to use the
NotifyWithAttachment contrib ScripAction. This is the reliable method.
Another is to allow end-users to download attachments from RT itself,
and provide links to the attachments from the RT Web Interface in the
outgoing emails. ( this is an easy way out if you don't want to email
attachments to users outside your site )
Finally, you could always generate the requisite MIME Attachment magic
in the outgoing template, a non-trivial task.
Regards,
--
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security