[rt-users] How to start RT in web interface

[Odhiambo Washington]

* Addison RT <rt_addison at yahoo.com> [20020806 05:30]: wrote:
> 
> Hi all,
> 
> I spent more than two weeks to config the web interface.
> I failed to start the web page of RT as : http://rt.addison1.addisonworld.com.us/rt2/
> 
> Can anyone give me a checklist of the related variables for the
> above hostname & domain name in both 'config.pm' and 'httpd.conf'? 

Hello Addison,


Normally, you'd follow this tutorial:

http://www.fsck.com/rtfm/article.html?id=2#94

..but in yor situation, you need to modify the zone file for addisonworld.com.us to
have an entry for rt.

rt.addison1	IN CNAME the_DNS_name_of_server_rt_is_running_on

# ndc reload


That is one of the steps, obviously not the first. It was my last after I
configured everything.

Running RT as  http://rt.addison1.addisonworld.com.us/rt2/ would mean that
there is already a web server handling addison1.addisonworld.com.us, yes???
Then I really don't see any point why you'd want /rt2.
Wait.. I am confused here. You can have either rt.domain.name or
domain.name/rt2 but not both at the same time (I guess).

FIRST, your domain addisonworld.com.us _MUST_ be in DNS!! Right now it is NOT!!


If you post the errors you get, then you can get more help.



        cheers
       - wash 
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