[rt-users] Better error message for denied postings

[Crazy Diamond]

Unfortunately root/password doesn't work as a username/password either :(  Know any way to fix this?  You're talking about the RT login webpage right?

The fact that i can access the RT system via web means that my mysql database is working correctly right?

Thanks for the help guys, still struggling, but it looks like my blood, sweat, and tears will be worth it!

----- Original Message -----
From: Bruce Campbell <bruce_campbell at ripe.net>
Date: Wed, 7 Aug 2002 20:42:22 +0200 (CEST) 
To: RT Users Mailing List <rt-users at lists.fsck.com>
Subject: Re: [rt-users] Better error message for denied postings


> On 7 Aug 2002, Matthew P. Cox wrote:
> 
> > I'm in a situation where a good number of my supported users have more
> > than one (valid) email addresses that they use from their workstation.
> >
> > Since I don't have them time to attempt to stamp out multiple addresses
> > on every Windows box: I'm trying to pass back a more descriptive error
> > message than "Permission Denied" to the user.
> 
> Perhaps the question is 'why are they getting Permission denied'?  In the
> suggested RT installation, the group 'Everyone' has permission to Create
> and to Reply to Tickets (to be applied per queue), so it doesn't matter if
> they use an alternative email address (apart from getting a copy back).
> 
> This is dealt with in Configuration->Queues->name of queue->Groups .
> 
> -- 
>                              Bruce Campbell                            RIPE
>                    Systems/Network Engineer                             NCC
>                  www.ripe.net - PGP562C8B1B             Operations/Security
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
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