[rt-users] StatusChange Template

[Wiliam de Moraes Rodrigues]

Hi all,

I tried to edit the StatusChange template so that,
whenever someone takes a ticket, a mail is sent to the
requestors of the ticket with following message.

The Owner of your ticket status is: {$Ticket->Owner()}

I used this variable, but the mail is sent with the ID
of the Owner. 

I would like to know what can I do to send the name of
the owner instead of the ID?

Regards,
Wiliam Rodrigues

__________________________________________________
Do You Yahoo!?
HotJobs - Search Thousands of New Jobs
http://www.hotjobs.com