[rt-users] doubled headers

[Rick Rezinas]

Hello,

I've been using RT for a few weeks now and it's pretty awesome.  One issue
that I'm having is that email headers get doubled.

partial example:

X-RT-Loop-Prevention: qsent.com   
X-RT-Loop-Prevention: qsent.com
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
Managed-BY: Request Tracker 2.0.13 (http://www.fsck.com/projects/rt/)
RT-Ticket: qsent.com #141
RT-Ticket: qsent.com #141
Reply-To: ps.rt-comment at qsent.com
Reply-To: ps.rt-comment at qsent.com

all the headers are like this, from, to, subject.  It hasn't been a problem because
we're mostly outlook shop, except my department, so no one can see the headers anyway.

One other side effect I think is related is that mails to the outside get duped, so 
that if a requestor reqested from, say hotmail, they'll get 2 responses.

Has anyone seen this, am I missing something simple?  

thanks for the help!
rick


--
Rick Rezinas
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994