[rt-users] Creating a ticket on behalf of a requestor?
Josh Richards
jrichard at digitalwest.net
Fri Aug 9 13:18:45 EDT 2002
Is there anyway to determine whether a ticket was opened by a logged in
user on behalf of someone else and have that notated in the template
output?
For example, I login and select "New ticket in.. support". In the
"Create a new ticket" screen that comes up I modify the requestor to be
the username assigned to a customer. I'd like the top of the
Correspondence output to say something to the effect of:
(Ticket created by jrichard on behalf of <username>)
-jr
--
Josh Richards <jrichard@{ digitalwest.net, geekresearch.com, cubicle.net }>
Digital West Networks, Inc. - "Making Internet Business Better"
San Luis Obispo, CA - <URL:http://www.digitalwest.net/> - ASN 14589
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