[rt-users] Vacation reassignment

[Grant Miller]

On Mon, Aug 19, 2002 at 07:54:30PM +0200, Bruce Campbell wrote:
> On Mon, 19 Aug 2002, Nathan Evans wrote:
> 
> > Is it possible to temporarily reassign tickets to the AdminCCs when the
> > ticket owner is away?
> > When the owner of a ticket is away, the rest of the Admins of that queue
> > don't see the updates.  So they sit until the owner returns...
> >
> > I think a scrip something like:
> > On transaction where owner is <person on vacation>, notify AdminCCs,
> > Template Away_transaction
> 
> Defined '<person on vacation>', as in, how does RT 'know' that the person
> is away on vacation ?
> 

I think a checkbox "On Vacation" in the /Admin/Users/Modify.html page would 
be a way to let RT know.  Then you would have to add a row to the Users table
to store that information.



-Grant Miller    grant at pico.apple.com    

 Unix Systems Admin, Engineering Computer Services, Apple Computer