[rt-users] unsubscribe
Marc Villeneuve
marc at inuzite.com
Wed Aug 21 10:29:52 EDT 2002
----- Original Message -----
From: <rt-users-request at lists.fsck.com>
To: <rt-users at lists.fsck.com>
Sent: Wednesday, August 21, 2002 10:20 AM
Subject: rt-users digest, Vol 1 #780 - 13 msgs
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> Today's Topics:
>
> 1. Re: RT2 Speed/performance problems. (Florian Weimer)
> 2. Re: RT2 Speed/performance problems. (Bruce Campbell)
> 3. RT Statistics Package Installation Help (Rajesh Menon)
> 4. Re: RT2 Speed/performance problems. (Maren S. Leizaola)
> 5. Mysql db creation hassles with tools/initdb (Jake Skinner)
> 6. Re: Mysql db creation hassles with tools/initdb (Darrin Walton)
> 7. Re: Mysql db creation hassles with tools/initdb (Jake Skinner)
> 8. installation problem (Kazu Kimura)
> 9. Deleting dead tickets (especially attachments) (Scott A. McIntyre)
> 10. RE: RT2 Speed/performance problems. (=?iso-8859-2?Q?Ale=B9_Mustar?=)
> 11. Re: Deleting dead tickets (especially attachments) (Simon Cozens)
> 12. Odd performance problem - returning from submissions. (Scott A.
McIntyre)
> 13. RE: RT2 Speed/performance problems. (Michael K. Brown)
>
> --__--__--
>
> Message: 1
> To: "Maren S. Leizaola" <maren at leizaola.com>
> Cc: Rich Lafferty <rich+rt at lafferty.ca>,
> "Rt-Users (E-mail)" <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] RT2 Speed/performance problems.
> From: Florian Weimer <Weimer at CERT.Uni-Stuttgart.DE>
> Date: Tue, 20 Aug 2002 22:01:50 +0200
>
> "Maren S. Leizaola" <maren at leizaola.com> writes:
>
> > The board is an ASUS P2BF-D (old but great board), with two PII 450Mhz,
> > the machine has 512MB of RAM, the disks are running on a promise raid
> > TX2-100. The disks are idle, the HTTP deamons eat CPU like there is no
> > tomorow, and they inflate themselves like zepplins, even with only one
> > user.
>
> Use mod_fastcgi instead. Then you'll have to cope just with one
> growing process. :-)
>
> If you use mod_perl and the httpd children die too quickly (after too
> few process requests), then you incur the horrendous RT loading
> overhead on every second ticket or so. This can kill your performance
> much more thoroughly than any other way (with the notable exception of
> an un-VACUUM-ed PostgreSQL database, of course).
>
> --
> Florian Weimer Weimer at CERT.Uni-Stuttgart.DE
> University of Stuttgart http://CERT.Uni-Stuttgart.DE/people/fw/
> RUS-CERT fax +49-711-685-5898
>
>
> --__--__--
>
> Message: 2
> Date: Tue, 20 Aug 2002 22:36:13 +0200 (CEST)
> From: Bruce Campbell <bruce_campbell at ripe.net>
> To: "Rt-Users (E-mail)" <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] RT2 Speed/performance problems.
>
> On Tue, 20 Aug 2002, Dave Rolsky wrote:
>
> > On Tue, 20 Aug 2002, Maren S. Leizaola wrote:
> >
> > > Maybe I am picky our just a lazy admin, but I believe that decent
> > > system sould be maintainable, should be able install them in a snap,
> > > reconfigure them, see what it is doing. You should be able to rebuild
in
> > > under one hour or less from nothing to live.
> >
> > It sounds like you're lazy. Despite what Larry Wall says, it isn't
> > _always_ a virtue.
>
> Now now children, you're starting to sound like the qmail list. _Thats_
> the unfortunate aspect, not that someone has found RT2 not to their
> liking.
>
> Maren, its unfortunate that you've found RT2 to be unusable. Should you
> wish to return to RT, the rt-users list can assist you provided that you
> ask for assistance and provide details of the problem.
>
> For rather lightweight ticket/problem managers, theres gnats or
> {w,www}req. For medium weight, bugzilla or RT1 with a bit of spit and
> polish to add the requested features (there are hints on how to do this in
> rt-users about a year or more ago).
>
> Kind regards,
>
> --
> Bruce Campbell
RIPE
> Systems/Network Engineer
NCC
> www.ripe.net - PGP562C8B1B
Operations/Security
>
>
>
> --__--__--
>
> Message: 3
> Reply-To: <rajmen at olemiss.edu>
> From: "Rajesh Menon" <rajmen at olemiss.edu>
> To: <rt-users at lists.fsck.com>
> Date: Tue, 20 Aug 2002 16:14:41 -0500
> Subject: [rt-users] RT Statistics Package Installation Help
>
> Hello,
>
> I am trying to setup RT Statistics (Simon Cozen's) package on RT 2.0.14,
> running on a Red Hat 7.2 box. Is there a way someone can help me with some
> installation guidelines. Looks like i installed all the required modules,
> including Apache::GD::Graph and made the modifications in the httpd.conf
> file.
>
> How do i get to the initial page?
>
> I can get to my RT page and i have the stats folder under <RT-PATH>/WebRT
> folder and i have the folder chart under <RT-PATH>/html folder.
>
> If i try to open http://<RT-PATH>/chart it gives me and error in the
apache
> log "Undefined subroutine &Apache::GD::Graph::handler called"
>
> Where do i go from here? Any help / comments in this regard would be
highly
> appreciated.
>
> Thanks,
>
> Raj
>
>
>
>
> --__--__--
>
> Message: 4
> Date: Wed, 21 Aug 2002 02:53:24 +0800 (HKT)
> From: "Maren S. Leizaola" <maren at leizaola.com>
> To: Bruce Campbell <bruce_campbell at ripe.net>
> Cc: "Rt-Users (E-mail)" <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] RT2 Speed/performance problems.
>
> On Tue, 20 Aug 2002, Bruce Campbell wrote:
>
> > On Tue, 20 Aug 2002, Dave Rolsky wrote:
> >
> > > On Tue, 20 Aug 2002, Maren S. Leizaola wrote:
> > >
> > > > Maybe I am picky our just a lazy admin, but I believe that decent
> > > > system sould be maintainable, should be able install them in a snap,
> > > > reconfigure them, see what it is doing. You should be able to
rebuild in
> > > > under one hour or less from nothing to live.
> > >
> > > It sounds like you're lazy. Despite what Larry Wall says, it isn't
> > > _always_ a virtue.
> >
> > Now now children, you're starting to sound like the qmail list. _Thats_
> > the unfortunate aspect, not that someone has found RT2 not to their
> > liking.
> >
> > Maren, its unfortunate that you've found RT2 to be unusable. Should you
> > wish to return to RT, the rt-users list can assist you provided that you
> > ask for assistance and provide details of the problem.
>
> Right now I am thinking of engaging Jesse, the man himself, to prove me
> wrong...
>
> Let see.
>
> >
> > For rather lightweight ticket/problem managers, theres gnats or
> > {w,www}req. For medium weight, bugzilla or RT1 with a bit of spit and
> > polish to add the requested features (there are hints on how to do this
in
> > rt-users about a year or more ago).
> >
>
> I will have a quick peak.
>
> Maren.
>
> > Kind regards,
> >
> > --
> > Bruce Campbell
RIPE
> > Systems/Network Engineer
NCC
> > www.ripe.net - PGP562C8B1B
Operations/Security
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
>
>
>
> --__--__--
>
> Message: 5
> From: "Jake Skinner" <Jake.Skinner at gribbles.com.au>
> To: "RT Users" <rt-users at lists.fsck.com>
> Date: Wed, 21 Aug 2002 13:12:30 +0930
> Subject: [rt-users] Mysql db creation hassles with tools/initdb
>
> It is failing when trying to create indexs - complaining that fields being
> used to index on aren't set to 'NOT NULL'
>
> RH7.2, mysql 3.22.32, rt 2.0.14
>
> Any help would be fantastic! :)
>
> jake
>
>
>
> Attention:
> The information contained in this message and or attachments is intended
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> Any views expressed in this message are those of the individual sender and
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>
> Thank You.
>
> Whilst every effort has been made to ensure that this e-mail message and
any attachments are free from viruses, you should scan this message and any
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> Under no circumstances do we accept liability for any loss or damage which
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>
>
> --__--__--
>
> Message: 6
> Date: Tue, 20 Aug 2002 23:37:54 -0400
> From: Darrin Walton <darrinw at nixc.net>
> To: Jake Skinner <Jake.Skinner at gribbles.com.au>
> Cc: RT Users <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] Mysql db creation hassles with tools/initdb
> Organization: NIXC, Inc.
>
> |+ It is failing when trying to create indexs - complaining that fields
being
> |+ used to index on aren't set to 'NOT NULL'
> |+
> |+ RH7.2, mysql 3.22.32, rt 2.0.14
>
> Did you read the README file?
>
> REQUIRED PACKAGES:
> [snip]
>
> o A DB backend; MySQL is recommended ( http://www.mysql.com )
> Currently supported: Mysql 3.23.38 or newer.
> (Some older releases had crippling SQL
bugs)
> Postgres 7.1
> Partially supported: Oracle 8i
>
> Upgrade MySQL.
>
>
>
> --__--__--
>
> Message: 7
> From: "Jake Skinner" <Jake.Skinner at gribbles.com.au>
> To: "RT Users" <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] Mysql db creation hassles with tools/initdb
> Date: Wed, 21 Aug 2002 13:23:25 +0930
>
> > Did you read the README file?
>
> Ummm.... I thought I did ;)
>
> thanx
>
> (hiding and going red from embarressment) jake
>
>
>
> Attention:
> The information contained in this message and or attachments is intended
only for the person or entity to which it is addressed and may contain
confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon,
this information by persons or entities other than the intended recipient is
prohibited. If you received this in error, please contact the sender and
delete the material from any system and destroy any copies.
>
> Any views expressed in this message are those of the individual sender and
may not necessarily reflect the views of The Gribbles Group.
>
> Thank You.
>
> Whilst every effort has been made to ensure that this e-mail message and
any attachments are free from viruses, you should scan this message and any
attachments.
> Under no circumstances do we accept liability for any loss or damage which
may result from your receipt of this message or any attachment.
>
>
> --__--__--
>
> Message: 8
> From: "Kazu Kimura" <kazu at kmn.co.jp>
> To: <rt-users at lists.fsck.com>
> Date: Wed, 21 Aug 2002 13:59:53 +0900
> Organization: KMN
> Subject: [rt-users] installation problem
>
> All,
>
> I am still having problem with rt2 installation as follows.
>
> <Quote start>
> Congratulations. RT has been upgraded. You should now check-over
> /opt/rt2/etc/config.pm for any necessary site customization. Additionally,
> you should update RT's system database objects by running
> /opt/rt2/etc/insertdata <version>
> where <version> is the version of RT you're upgrading from.
> /usr/bin/perl -I//opt/rt2/etc -I//opt/rt2/lib //opt/rt2/etc/insertdata
> Can't locate object method "new" via package "RT::Handle" at
> //opt/rt2/etc/inser
> tdata line 26.
> *** Error code 255
>
> Stop in /usr/home/kazu/rt-2-0-14.
> localhost#
> <Quote end>
>
> Do you have any suggestion on this?
>
> Regards,
> Kazu,
>
>
>
>
> --__--__--
>
> Message: 9
> Date: Wed, 21 Aug 2002 08:52:17 +0200
> From: "Scott A. McIntyre" <scott at xs4all.nl>
> To: RT-Users <rt-users at lists.fsck.com>
> Subject: [rt-users] Deleting dead tickets (especially attachments)
>
> Hi,
>
> About a year ago there was a reference on the list to a perl script for
> removing data from the database for dead tickets -- unfortunately, it
> looks like the web site where that was hosted, and perhaps the company
> itself, no longer exist.
>
> Does anyone have a copy? Or, does anyone have a good reference to the
> location of a script/tool for pruning garbage out of a somewhat bloaty
> feeling MySQL database?
>
> As of last night to this morning I've noticed that adding new data to
> the database takes an unreasonable amount of time -- seconds to minutes,
> through the command line tool, so not an Apache/mod_perl problem this
> time. My hunch is that the thousands of copies of viruses we're storing
> in our 604112148 byte Attachments.MYD may have something to do with
> this.
>
> I'm not entirely comfortable in SQL yet, so any help would be
> appreciated on doing this right; ideally I'd like to completely delete
> dead tickets older than X days, or something convenient like that...
>
> Thanks,
>
> Scott A. McIntyre
>
>
>
> --__--__--
>
> Message: 10
> From: =?iso-8859-2?Q?Ale=B9_Mustar?= <alesh at opensource-technologies.com>
> To: <rt-users at lists.fsck.com>
> Subject: RE: [rt-users] RT2 Speed/performance problems.
> Date: Wed, 21 Aug 2002 10:06:10 +0200
> Organization: Opensource-Technologies
>
> Sorry to say this (don't want to start any flame war), but yer one hell
> of a lazy admin. What the hell do they pay you for?
>
> If you want to pull out the best of PHP, mysql, etc... There is more to
> it then just simple ./configure ; make ; make install.
>
> I admit that first i thought RT was a nightmare to set up, now I don't
> anymore...
>
> A.
>
>
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Maren S. Leizaola
> Sent: Tuesday, August 20, 2002 10:14 AM
> To: Dave Rolsky
> Cc: David C. Troy; Rt-Users (E-mail)
> Subject: Re: [rt-users] RT2 Speed/performance problems.
>
>
> On Tue, 20 Aug 2002, Dave Rolsky wrote:
>
> > On Tue, 20 Aug 2002, Maren S. Leizaola wrote:
> >
> > > Well I've optimized the tables when stuff has been deleted but other
>
> > > than that I am using mysql default installation. A totally dedicated
>
> > > machine.
> >
> > The default mysql config uses very little memory and doesn't take
> > advantage of multiple processors as well as it could. Actually tuning
>
> > MySQL can have a big impact.
> >
> > I'd also recommend to anyone that they either use Mason 1.05 or
> > 1.1201, but not 1.10 or 1.11. 1.12 is also fine except it doesn't
> > work with Perl 5.00503. The 1.10 and 1.11 releases have memory leaks
> > that can suck up some decent memory, so up- or down-grading is
> > definitely recommended. If you're not using Mason for other
> > development, there's little reason to upgrade from 1.05 for those
> > currently using . 1.12 does offer a lot of cool new features, but it's
>
> > also slower.
> >
> > Of course, the chances that Mason was the bottleneck in Maren's case
> > are very small, since RT is most likely going to be DBMS-bound once
> > more than a small number of tickets have been created.
>
> Dave,
> Maybe I am picky our just a lazy admin, but I believe that
> decent system sould be maintainable, should be able install them in a
> snap, reconfigure them, see what it is doing. You should be able to
> rebuild in under one hour or less from nothing to live.
>
> This was what I was referring to that RT2 has gone in the wrong
> direction. The installation is a nightmare if you compare it to just
> about any other Open source system I have had on my machines during the
> past 8 years...
>
> Look at what you have above, you have to tune, mysql, mason, the right
> version, make sure that mode perl does this, make sure that apache kills
> the process after etc....
>
> I don't doubt that you guys love it and without it you would struggle.
> Well maybe it is just me. I like systems software like postfix, Nuke,
> that do their job and let me get on with what I should be doing.
>
> Cheers,
> Maren.
>
>
> >
> >
> > -dave
> >
> > /*==================
> > www.urth.org
> > we await the New Sun
> > ==================*/
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>
>
>
>
> --__--__--
>
> Message: 11
> Date: Wed, 21 Aug 2002 10:15:53 +0100
> From: Simon Cozens <rt at netthink.co.uk>
> To: "Scott A. McIntyre" <scott at xs4all.nl>
> Cc: RT-Users <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] Deleting dead tickets (especially attachments)
>
>
> --zYM0uCDKw75PZbzx
> Content-Type: text/plain; charset=us-ascii
> Content-Disposition: inline
>
> Scott A. McIntyre:
> > About a year ago there was a reference on the list to a perl script for
> > removing data from the database for dead tickets -- unfortunately, it
> > looks like the web site where that was hosted, and perhaps the company
> > itself, no longer exist.
> >
> > Does anyone have a copy?
>
> Yep. It's attached.
>
> --
> "Irrigation of the land with seawater desalinated by fusion power is
ancient.
> It's called 'rain'."
> -- Michael McClary, in alt.fusion
>
> --zYM0uCDKw75PZbzx
> Content-Type: text/plain; charset=us-ascii
> Content-Disposition: attachment; filename=cleanup-dead
>
> #!/usr/bin/perl
> #
> # Steve Poirier - steve at inet-technologies.com
> # edited by Tim Allwine tallwine at oreilly.com
> # to use with RT2 and MySQL
>
> use strict;
> my $ticketnbr = 0;
>
> BEGIN { push @INC, "/usr/local/share/rt2/lib/"; do
"/usr/local/share/rt2/etc/config.pm"; }
> use RT;
> (my $x=RT::Handle->new)->Connect;
>
> my $dbh = $x->dbh() or die "Couldn't connect to RT database";
>
> my $sql = q{SELECT id FROM Tickets where Status=?};
> my $sth = $dbh->prepare($sql);
> $sth->execute('dead');
>
> # proceed with deletion
>
> my $d_sth = $dbh->prepare('SELECT id FROM Transactions where Ticket=?');
> my $stid = $dbh->prepare('DELETE FROM Attachments WHERE TransactionId=?');
> my $sttrans = $dbh->prepare( 'DELETE FROM Transactions WHERE Ticket=?');
> my $stwatch = $dbh->prepare( 'DELETE FROM Watchers WHERE Value=?');
> my $stobjects =$dbh->prepare( 'DELETE FROM ObjectKeywords WHERE
ObjectId=?');
> my $stticket = $dbh->prepare( 'DELETE FROM Tickets WHERE id=?');
>
> open MAIL, '|mail -s "dead tickets" database at rt.oucs.ox.ac.uk' or die $!;
>
> print MAIL $sth->rows()," dead tickets were removed.\n\n";
>
> while ( my ($ticketid) = $sth->fetchrow_array() ) {
> #print "\nticket $ticketid is dead. Deleting: ";
> $d_sth->execute($ticketid);
>
> # delete Attachments for this ticket
> #print "Attachments. ";
> while ( my ($transid) = $d_sth->fetchrow_array() ) {
> $stid->execute($transid);
> }
>
> # delete Ticket in Transactions table
> #print "Transactions. ";
> $sttrans->execute($ticketid);
>
> # delete Ticket in ticket in Watchers table
> #print "Watchers. ";
> $stwatch->execute($ticketid);
>
> # delete Ticket in ObjectKeywords table
> #print "ObjectKeywords. ";
> $stobjects->execute($ticketid);
>
> # delete Ticket from the Tickets table
> #print "Ticket. ";
> $stticket->execute($ticketid);
>
> $ticketnbr++;
> }
> #print "\nDone. Deleted $ticketnbr tickets.\n\n";
>
> exit;
>
>
> --zYM0uCDKw75PZbzx--
>
>
> --__--__--
>
> Message: 12
> Date: Wed, 21 Aug 2002 14:21:39 +0200
> From: "Scott A. McIntyre" <scott at xs4all.nl>
> To: RT-Users <rt-users at lists.fsck.com>
> Subject: [rt-users] Odd performance problem - returning from submissions.
>
> Hi,
>
> Thanks to Simon for that delete tickets script -- sadly, whilst it
> probably did help get rid of 6500 tickets that didn't need to be there,
> I'm still facing the same odd performance problem as earlier today.
>
> The symptom is simple: Queries and searches are fine, but any
> changes/writes to the database seem to happen quickly, but both the
> command line rt tool and the web interface "stall" when waiting for the
> result.
>
> What's peculiar is that the changes do seem to happen fast; if I make
> a comment on a ticket and click on Submit, it stalls for several moments
> without updating the display -- however, if I have another rt window
> open and put in the ticket number that I just updated, the query returns
> quickly *with* the changes that are still 'Loading' in the other window.
>
> This is new behaviour from yesterday evening, which is why I felt it was
> some sort of a size issue with the database, poor indexing, etc...as a
> test I've built a new apache with fastcgi and am running it in parallel
> (to rule out mod_perl) and I felt the delay there as well, plus, as I
> say, the command line tools do the same.
>
> An rt --create produced this timing:
>
> real 2m1.148s
> user 0m0.850s
> sys 0m0.100s
>
>
> Which is obviously a bit drastic. This is with rt 2-0-13, on a 1Ghz
> Celeron, with 512mb of RAM. RedHat Linux 7.2, and the system is
> otherwise "idle" with a very low load average, enough free memory and no
> errors anywhere obvious as to disk errors (IDE, MAXTOR 6L040J2).
>
> Total number of tickets is about 39000 or so at the moment, with the
> entire rt2 database taking up about 625 megabytes in /var/lib/mysql...
>
> If anyone has any thoughts as to why just the writing/modifications
> would be producing such a noticeable delay, I'd very much like to hear
> them....in the mean time, I'll keep trying to pin this down a bit
> further.
>
> Thanks,
>
> Scott
>
>
>
> --__--__--
>
> Message: 13
> Date: 21 Aug 2002 10:15:30 -0400
> From: "Michael K. Brown" <michael.k.brown at alcatel.com>
> To: "Maren S. Leizaola" <maren at leizaola.com>
> Cc: "Rt-Users" <rt-users at lists.fsck.com>
> Subject: RE: [rt-users] RT2 Speed/performance problems.
>
> As a Non-IT person running a webserver with RT and PostNuke, I thought I'd
> wade into the discussion:
>
> First: I'm not a programmer, sys-admin, or have EVER had formal IT
training.
> I'm an advanced computer USER who happens to be a lab technician with an
> interest in computers.
>
> Second: I set up a webserver to support my lab users and environment. I
> loaded a Dual Ultra-II (UltraSparc) with 512MB of RAM and a 4GB hard disk
> with Solaris 8, manually added the packages for GNU tools, PERL 5.6.1, and
> then used ApacheToolbox to help with installing Apache, MySQL, and all the
> required packages. It all still required tweaking to get it all running
> properly with Solaris. All of my Unix/PERL/PHP/MySQL skills are self
> taught, with a lot of help from google.ca and people on mailing lists like
> this one.
>
> Third: I installed RT (and I did fight with it to get all the dependancies
> working), but I thought it was worth it, because RT2 was the best that I
had
> seen out there, and because this list was active and people were very
> helpful in doing mods and fixes.
>
> Fourth: I modified RT2 and PostNuke to get them to do what I want them to
> do. My RT pages load in 2 seconds typically, and my PostNuke pages load
in
> 3-5. I'm still tweaking both systems as I learn new things from the
people
> on this list and on PostNuke.com. What I've learned over my years of
> being a computer user is that nothing is ever perfect out-of-the-box, and
> you only get out of it what you put into it. RT and PostNuke are both
very
> extensible, well-designed systems, and I think that you can get a lot from
> those systems if you're willing to put some time into them! My $0.02
> worth... (before taxes!)
>
> Lastly, I would like to thank all the RT-User's Listers for all their
> assistance, especially Rich Lafferty, Phil Homewood, Michael Grubb, Mike
> Quitero, Smylers, Bruce Campbell and Paul Rossman (and anyone else who's
> helped me out in the past that I might have missed!)
>
> /Mike
> Lab Services
> Alcatel BND
>
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Maren S. Leizaola
> Sent: Tuesday, August 20, 2002 3:43 AM
> To: Rich Lafferty
> Cc: Rt-Users (E-mail)
> Subject: Re: [rt-users] RT2 Speed/performance problems.
>
>
> On Tue, 20 Aug 2002, Rich Lafferty wrote:
>
> > On Tue, Aug 20, 2002 at 03:06:05PM +0800, Maren S. Leizaola
> <maren at leizaola.com> wrote:
> > >
> > > 3-10 seconds is the norm, for us it does not cut it.
> >
> > So yours takes 5-10x as long as mine when I use Mozilla, but runs on
> > faster hardware. Still think it's RT?
>
> Well this is what I see...
>
> The board is an ASUS P2BF-D (old but great board), with two PII 450Mhz,
> the machine has 512MB of RAM, the disks are running on a promise raid
> TX2-100. The disks are idle, the HTTP deamons eat CPU like there is no
> tomorow, and they inflate themselves like zepplins, even with only one
> user.
>
> I also think that RT UI is designed for large teams and the number of
> clicks at the interface are execessive for smaller support teams. Less
> clicks more speed more e-mails out. With RT1 we could respond about 10% of
> e-mails in under 5 mins, as it was quick and nimble.
>
> Cheers,
> Maren.
>
> >
> > -Rich
> >
> > --
> > Rich
> Lafferty --------------+-----------------------------------------------
> > Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
> > http://www.lafferty.ca/ | http://zapatopi.net/treeoctopus.html
> >
>
rich at lafferty.ca -----------+-----------------------------------------------
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
>
>
>
>
>
>
> --__--__--
>
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>
>
> End of rt-users Digest
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