[rt-users] We love RT but we're looking for more...

[Odhiambo Washington]

* Sylvie Platre <splatre at virtc.com> [20020824 08:10]: wrote:
> We are a software engineering company and we have multiple software
> products for modeling and simulation developers. Our IS department is
> using RT to track all internal requests for setup, equipment,
> troubleshooting, etc.. and it is working very well for us and has been
> for a couple of years now.
> 
> However, we now need to implement a helpdesk to support our products,
> and RT is lacking a few features that we really need for supporting our
> clients, specifically, a searchable knowledge base and a configurable
> system of escalations. Here is a short description of the system, in the
> hopes that one of you may have come across a product that could help us
> implement it.


Hi Sylvie Platre,

If you talk to Jesse Vincent and get to sign a contract with him, you will
for sure get a solution.

Make it worth his time and see.



        cheers
       - wash 
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