[rt-users] Uninstalling ScripsActions

[Harald Wagener]

Odhiambo Washington wrote:
[snip escalator explanation]
 >
 > Hello Harald,
 >
 >
 > That explanation was quite helpful. I'd been wondering all along why an 
external
 > method had to be used.
 > However, one question still remains in my mind: How can the escalator help me
 > apart from showing that the priority has been changed on th web UI? I was 
thinking
 > in the lines of (say) in a situation where priority begins at 0, and with 
time
 > moves towards 10 over 10 days, I'd like to have the Admin Watcher 
notified when
 > priority is over 6. It means ticket is still unresolved, yes? Maybe this 
can be
 > done but I am by no means capable of coming up with something that can do it.
 >
 > It again leaves me wondering - what is the expect effect of the escalator??

The escalator itself only counts up the priority, as You correctly assume.
Further action could be automated modifying the nag script (not only
checking for open ticket, but checking for open tickets having a certain
priority or higher). In addition, You can now search for tickets having a
certain priority on the search page, and the tickets on your 'Home' page are
sorted by priority as well, the ones with the highest priority right on top.

 >
 > TIA

HTH,
	Harald


-- 
Harald Wagener*An der Alster 42*20099 Hamburg*http://www.fcb-wilkens.com