[rt-users] Problems with RT sending email

[RT2 Troubles]

Hey! My RT install suddenly started sending mail today! 

I guess it's the full moon or something, because not only is it sending mail, 
but I had put a scrip action to send correspondence on "comment" during my 
debugging. So today I got a really PO'd E-Mail from a requestor that received 
some very rude comments on his incomplete support request. This is where you 
really understand why it's good to never type something into a computer that 
you don't want someone to read. Hahahaha.. What a Friday..

I'll try to dig around and see what exactly changed that suddenly made the 
mail work..

-- MUD

On August 30, 2002 10:54 am, Matt Disney wrote:
> Andrew,
>
> Are you looking at the "$LogToFileNamed" log file? If you don't know
> what I'm talking about, I'd recommend looking at the "LogTo..."
> variables in your config.pm in order to get some more debug info.
>
> There are three variables. Mine look like this:
>
> $LogToScreen = 'error';
> $LogToFile = 'debug';
> $LogToFileNamed = "$LogDir/rt.log.".$$.".".$<; #log to rt.log.<pid>.<user>
>
> If you are in pre-deployment for your RT system, you could change
> LogToScreen to be debug as well, but you won't want to do that on a
> live system with customers.
>
> If you change config.pm, remember to completely stop and then start the
> webserver, don't just restart. Then, maybe you can send some some
> additional debug info to this list.
>
> Matt
>
> Andrew Boyce-Lewis writes:
> >Hello, I am having a problem with RT in that it will send the initial
> >email when a ticket is created but I can not get it to send email any
> >other time (i have tried with scripts and using the "reply to requestor"
> >option". There are no error logs created (or the logs that are created
> >have nothing in them, i dont know if this is normal)
> >
> >I am doing this install on a solaris box with apache running mod_perl.
> >It is running `version 5.005_03 built for sun4-solaris`.
> >
> >This is rather odd, I can not find any reference to any one having a
> >similar problem.. and there are no other symptoms (web interface works
> >fine).
> >
> >Thanks ahead of time for any help,
> >		-Andrew
> >
> >--
> >Andrew E. Boyce-Lewis
> >Systems and Network Operations
> >Department of Physics
> >7A Osmond Lab
> >University Park, Pa 16802
> >Office: (814) 865-3024
> >Cell: (814) 360-6868 (by permission or emergency only please)
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users at lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
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