[rt-users] Merging users?

[Rehan van der Merwe]

Hi, 

Would there be a solution if the user's actual email address changes
(e.g. if they work for a different company)?

I would still want all his 'old' tickets to be associated with him.

Rehan van der Merwe

> > > > Is there a way for merging the auto-created user
> > > > hank.helpdesker at helpdeskers.com with the 'real' hank?

> If you control the domain, and maintain the aliases file (assuming your
> MTA uses an aliases file), you can use my Mail::ExpandAliases module (on
> CPAN) in CanonicalizeAddress:
>