[rt-users] Keyword visibility in SelfService screen

[Phil Homewood]

Colm Buckley wrote:
> A bit of investigation reveals that keywords *should* be being
> displayed in SelfService/Display.html (because I can see the code to
> do it), but they're not.  Further digging reveals that
> $Ticket->QueueObj doesn't seem to be working properly - elsewhere on
> SelfService/Display.html, the code should be displaying
> $Ticket->QueueObj->Name and $Ticket->QueueObj->Description, but both
> of these are coming up as empty strings; it would appear that the
> wrong QueueObj is being returned from the QueueObj subroutine in
> RT::Ticket.

I haven't used SelfService, but this sounds like your user
simply doesn't have the right to SeeQueue.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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