[rt-users] Autoreply sent when user creates ticket

[Chris Mason]

When the user in charge of a queue creates a ticket as a way of sending
information to an external person, RT sends the email about the issue,
but also sends an auto-reply saying "Don't respond to this ticket" which
causes confusion for the receipient.

Is there a way for the "onCreateTicket" send autorespond to
differenctiate between email created tickets and internally created
tickets?

Chris Mason
masonc at masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759