[rt-users] RE: Re: moved to queue -> notify watcher ? (Tony Aiuto)

[Steffan Vigano]

Just what I was looking for... just finished implementing it but I'm 
getting different results.   We also have general support queue that 
catches everything and things get distributed from there.  I attached a 
queue specific action to the support queue, but it's only sending emails 
out when one moves from another queue into the support one, not when it 
gets moved out of the support queue as your does.  Any ideas?

Thanks

>There is an OnQueueChange condition available on the contrib site
>http://www.fsck.com/pub/contrib/2.0/
>
>Install that and create an appropriate action.   You might
>want to create a new template for this which explains what
>queue you moved into.  At my site we use this template
>
>Name: QueueAssigned
>Description: Ticket assigned to a new queue
>Content:
>---------------------------------------------------------------------
>Subject: Assigned to {$Ticket->QueueObj()->Name()}
>
>Your case was reviewed and assigned to the {$Ticket->QueueObj()->Name()} team.
>
>We have a general incoming support queue and only notify the
>customer when we move the ticker from that to a product specific
>queue.  To do that, I made the action local to our support queue
>rather than global.
>  
>