[rt-users] Seeing updates

[Chris Mason]

My users are not so happy about the flood of email that they get when
someone replies to tickets, but without the watcher email notifications,
they don't know that a ticket has had a reply. Is there a way to show
tickets that have had replies since the last outgoing message, or does
anyone have a better solution than email alerts? Maybe a list of alerts
with links to the tickets?

Chris Mason
masonc at masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759