[rt-users] 1) CLI as non-root? 2)Watchers

[Mike Patterson]

I'm giving a demo of RT to tech support group tommorow and I'm trying to 
anticipate some of their requests.

1) CLI
Can non-root users use the CLI (e.g. as root I can do this: 
/opt/rt2/bin/rt --id="400" --status="resolved" (to change ticket #400 to 
resolved) but I get permission denied if I'm doing it as a regular user. 
  Can I specify username/password (e.g. -u joeuser -p like you would in 
mysql)?  Or do I need their Unix ID somehow tied to it.

2) Watchers
I've gone through various combinations of Scrips and Watchers(AdminCC 
and CC settings) and haven't got it right.  I would like one group of 
our techs to only see: OnCreate and OnCorrespond Notify ...
and another group to see it all (OnCreate, OnComment, OnCorrespond, 
OnStatus Notify ...) I don't want anyone's email to appear as a CC on 
the mail sent in either case (I just want it to be from rt at xxxx).
Any help would be appreciated.

Thanks,
Mike