[rt-users] Status change

[Patrick Harlin]

Bruce,

Does this add the feature that a resolved ticket reopens when a comment is 
done by a staff member, or does it only open as soon as somebody have comment 
a new one ? Is it possible to use this in order to automatically open a ticket 
when a owner takes ownership of a new ticket ?

/Cheers,

Patrick Harlin, SysAdmin
Luleå University of Technology
Sweden


>> Is there a way to change the staus automatically to open once a staff
>> member replies to the new ticket?

>Yes,

>http://www.fsck.com/pub/rt/contrib/2.0/OpenTicket.README
>http://www.fsck.com/pub/rt/contrib/2.0/OpenTicket.tar.gz