[rt-users] Reassigning tickets

[Lynoure Rajamäki]

Is there a way to reassign a ticket without stealing it to oneself
first? Sometimes when somebody in the team is suddenly busy, there is
need to give some of their un-opened tickets to somebody else. We use 
on OwnerChange to notify old owner about who the new owner is and if the
reassigner takes the ticket before giving it to the real new owner, the
old owner gets 'wrong' information.

-- 
Lynoure Rajamäki
lynoure at otaverkko.fi