[rt-users] Customer Surveying

[Steffan Vigano]

Before I reinvent the wheel, I was wondering if anyone has generated a 
template, or some other mechanism (direct SQL queries maybe)  to survey 
customers after tickets have been resolved.  Basically we're looking to 
get some feedback on our technicians, asking end users to comment on the 
efficiency, attitude, etc of the resolver of their ticket, but need them 
to go back directly to an admin, versus back into the ticket itself... 
or possibly into a different queue.

Thanks.