[rt-users] Migration issues with RT

[Phil Homewood]

Binand Raj S. wrote:
> My company moved to a new domain - from xxx.com to yyy.com. I have to
> migrate my RT installation too. :(

Fun...

> 2. Our email addresses will also change (with a forwarding to the old
> address to the new address). Does this concern RT? Same question with
> the RT URL.

Make sure you tweak the CanonicalizeAddress function in config.pm
to make RT treat old-domain addresses the same as the new ones.

> 4. I am sure people will correspond with [xxx.com #nnn] in the subject
> (at least for some time). How do I as RT to treat that as [yyy.com #nnn]?
> I can ask procmail to rewrite the subject header, I guess.

If procmail is available, use it. RT has no clean and simple way to
handle this.

(hmm... @rtnames....)
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances