[rt-users] Time worked

[Jan Dorazil]

Hi all, RT is a great product. I have only few questions. 

Is it possible to use "time worked" cell to track time spent on
request by technician? I tested it and user (customer) can change
"time worked". In worst way, they cen write negative value to this
cell.

Is it possible to implement RT in business, where customers, cant see
information about other clients - each other (included login name,
etc) ? In my opinion Self Service interface is not useful. It doesnt
list information about "new" ticket and about other ticket from same
queue (same customer organization).

Thanks for your help

Jan

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