[rt-users] Default Keywords and searching on keywords?
Jim Meyer
purp at wildbrain.com
Fri Feb 1 20:29:18 EST 2002
Howdy!
Before I dig into the complexity of this, I wondered if anyone knows of
a very simple way to add default keywords to newly created tickets
and/or how to search on keywords. I've peeked at the DB schema and it
looks non-trivial.
Alternately, could one of the longtime users/RT gurus confirm to me that
it's as non-trivial as it seems?
Thanks!
--j
--
Jim Meyer, Geek At Large purp at wildbrain.com
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