FW: [rt-users] FW: novice having trouble with mail...

[Christen R. Pacheco]

Here is the orginal thread... with all of that information... Sorry I
didn't include it last time...
I am having an issue with configure the Email Gateway I am using a
default install of redhat 7.2 with sendmail. I have followed the
instructions very carefully and these are the lines I have added to my
/etc/aliases file:

        help:| /opt/rt2/bin/rt-mailgate --queue general --action
correspond
        help-comment: | /opt/rt2/bin/rt-mailgate --queue general
--action comment 
        noc: | /opt/rt2/bin/rt-mailgate --queue network --action
correspond
        noc-comment: | /opt/rt2/bin/rt-mailgate --queue network --action
comment 
I then rebuild aliases of course but when i send an email from and
external address ie christen_0125 at hotmail.com
I receive this back: from the server on my client... 
        The original message was received at Tue, 5 Feb 2002 18:00:51
-0500 from f128.law11.hotmail.com [64.4.17.128] 
           ----- The following addresses had permanent fatal errors
----- 
        | /opt/rt2/bin/rt-mailgate --queue general
        (reason: service unavailable)
        (expanded from: <help at rt.spidergate.net>) 
        ----- Transcript of session follows ----- 
        smrsh: rt-mailgate.--queue.general not available for sendmail
programs
        554 5.0.0 Service unavailable 
        Reporting-MTA: dns; rt.spidergate.net
        Received-From-MTA: DNS; f128.law11.hotmail.com
        Arrival-Date: Tue, 5 Feb 2002 18:00:51 -0500

        Final-Recipient: RFC822; help at rt.spidergate.net
        X-Actual-Recipient: X-Unix;
|/opt/rt2/bin/rt-mailgate.--queue.general
        Action: failed
        Status: 5.5.0
        Diagnostic-Code: X-Unix; 69
        Last-Attempt-Date: Tue, 5 Feb 2002 18:00:52 -0500 

Here is my tail /var/log/maillog 

Feb  5 18:54:02 rt sendmail[2250]: g15Nrs802250: from=root, size=13,
class=0, nrcpts=1, msgid=<200202052353.g15Nrs802250 at rt.spidergate.net>,
relay=root at localhost

Feb  5 18:54:02 rt smrsh: uid 8: attempt to use
rt-mailgate.--queue.general 

Feb  5 18:54:02 rt sendmail[2250]: g15Nrs802250: to=|
/opt/rt2/bin/rt-mailgate --queue general, ctladdr=help at rt.spidergate.net
(8/0), delay=00:00:08, xdelay=00:00:00, mailer=prog, pri=30013,
dsn=5.0.0, stat=Service unavailable

Feb  5 18:59:35 rt sendmail[2314]: g15NxNf02314: from=root, size=10,
class=0, nrcpts=1, msgid=<200202052359.g15NxNf02314 at rt.spidergate.net>,
relay=root at localhost

Feb  5 18:59:35 rt smrsh: uid 8: attempt to use
rt-mailgate.--queue.general.--action.correspond 

Feb  5 18:59:35 rt sendmail[2314]: g15NxNf02314:
to=|/opt/rt2/bin/rt-mailgate --queue general --action correspond,
ctladdr=help at rt.spidergate.net (8/0), delay=00:00:12, xdelay=00:00:00,
mailer=prog, pri=30010, dsn=5.0.0, stat=Service unavailable

Feb  5 19:00:29 rt sendmail[2365]: g1600OQ02365: from=root, size=5,
class=0, nrcpts=1, msgid=<200202060000.g1600OQ02365 at rt.spidergate.net>,
relay=root at localhost

Feb  5 19:00:29 rt smrsh: uid 8: attempt to use
rt-mailgate.--queue.general.--action.correspond 

Feb  5 19:00:29 rt sendmail[2365]: g1600OQ02365:
to=|/opt/rt2/bin/rt-mailgate --queue general --action correspond,
ctladdr=help at rt.spidergate.net (8/0), delay=00:00:05, xdelay=00:00:00,
mailer=prog, pri=30005, dsn=5.0.0, stat=Service unavailable

Any help would be greatly appreciated I have been searching deja with no
luck... Thanks 

Christen

-----Original Message-----
From: Darrin Walton [mailto:darrinw at nixc.net] 
Sent: Wednesday, February 06, 2002 11:18 AM
To: Christen R. Pacheco
Cc: rt-users at lists.fsck.com
Subject: Re: FW: [rt-users] FW: novice having trouble with mail...

On Wed, Feb 06, 2002 at 10:26:45AM -0500, Christen R. Pacheco wrote:
  |+ Checked... it is there... is there any other thing I could look for
this
  |+ one is really throwing me through a loop... thanks...
  |+ 
can you include your alias file, particular, the alias section for rt?