[rt-users] [rt-announce] wapRT Technology Preview 1

Jesse Vincent jesse at bestpractical.com
Thu Feb 7 01:18:32 EST 2002

Best Practical Solutions, LLC, is pleased to announce the immediate
availability of wapRT Technology Preview Release 1.

wapRT allows you to create, search for and display tickets (including full
ticket history) from any WAP-enabled phones, Palms and other devices.
With wapRT, you now have immediate wireless access to your local RT instance,
whether you're in a meeting, on site in a data center, at a client site or
down at the local pub after a hard day at work.

This is an initial release of a component which will be included in a 
future release of RT.  The author finds it useful, but makes no warrantee
about its utility or stability. If you're interested in hacking on or 
extending this product or want to report issues with it, please send
email to rt-devel at lists.fsck.com.

If you have a need for a stable, functional version of this product, please 
contact sales at bestpractical.com to discuss your requirements.

Known issues in this release:

 * Search results may be too long for some WAP browsers

 * Can't set or update keywords or relationships

 * Currently needs to be installed inside /NoAuth, because wapRT 
   does its own non-cookie-based authentication

 * Need to log into /NoAuth/w/.  /NoAuth/w won't currently work


wapRT Technology Preview 1 can be downloaded from:


Copy the "w" directory to rt/local/WebRT/html/NoAuth/w/

Browse http://your-rt-instance/NoAuth/w/ with your WAP client
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

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