[rt-users] novice having trouble with mail...

[Christen R. Pacheco]

I am having an issue with configure the Email Gateway I am using a default install of redhat 7.2 with sendmail. I have followed the instructions very carefully and these are the lines I have added to my /etc/aliases file:
	help:| /opt/rt2/bin/rt-mailgate --queue general --action correspond
	help-comment: | /opt/rt2/bin/rt-mailgate --queue general --action comment
	noc: | /opt/rt2/bin/rt-mailgate --queue network --action correspond
	noc-comment: | /opt/rt2/bin/rt-mailgate --queue network --action comment
I then rebuild aliases of course but when i send an email from and external address ie christen_0125 at hotmail.com 
I receive this back: from the server on my client...
	The original message was received at Tue, 5 Feb 2002 18:00:51 -0500 from f128.law11.hotmail.com [64.4.17.128]
	   ----- The following addresses had permanent fatal errors -----
	| /opt/rt2/bin/rt-mailgate --queue general
    	(reason: service unavailable)
    	(expanded from: <help at rt.spidergate.net>)
   	----- Transcript of session follows -----
	smrsh: rt-mailgate.--queue.general not available for sendmail programs 
	554 5.0.0 Service unavailable
	Reporting-MTA: dns; rt.spidergate.net
	Received-From-MTA: DNS; f128.law11.hotmail.com
	Arrival-Date: Tue, 5 Feb 2002 18:00:51 -0500

	Final-Recipient: RFC822; help at rt.spidergate.net
	X-Actual-Recipient: X-Unix; |/opt/rt2/bin/rt-mailgate.--queue.general
	Action: failed
	Status: 5.5.0
	Diagnostic-Code: X-Unix; 69
	Last-Attempt-Date: Tue, 5 Feb 2002 18:00:52 -0500 

Here is my tail /var/log/maillog

Feb  5 18:54:02 rt sendmail[2250]: g15Nrs802250: from=root, size=13, class=0, nrcpts=1, msgid=<200202052353.g15Nrs802250 at rt.spidergate.net>, relay=root at localhost
Feb  5 18:54:02 rt smrsh: uid 8: attempt to use rt-mailgate.--queue.general

Feb  5 18:54:02 rt sendmail[2250]: g15Nrs802250: to=| /opt/rt2/bin/rt-mailgate --queue general, ctladdr=help at rt.spidergate.net (8/0), delay=00:00:08, xdelay=00:00:00, mailer=prog, pri=30013, dsn=5.0.0, stat=Service unavailable

Feb  5 18:59:35 rt sendmail[2314]: g15NxNf02314: from=root, size=10, class=0, nrcpts=1, msgid=<200202052359.g15NxNf02314 at rt.spidergate.net>, relay=root at localhost
Feb  5 18:59:35 rt smrsh: uid 8: attempt to use rt-mailgate.--queue.general.--action.correspond

Feb  5 18:59:35 rt sendmail[2314]: g15NxNf02314: to=|/opt/rt2/bin/rt-mailgate --queue general --action correspond, ctladdr=help at rt.spidergate.net (8/0), delay=00:00:12, xdelay=00:00:00, mailer=prog, pri=30010, dsn=5.0.0, stat=Service unavailable

Feb  5 19:00:29 rt sendmail[2365]: g1600OQ02365: from=root, size=5, class=0, nrcpts=1, msgid=<200202060000.g1600OQ02365 at rt.spidergate.net>, relay=root at localhost
Feb  5 19:00:29 rt smrsh: uid 8: attempt to use rt-mailgate.--queue.general.--action.correspond

Feb  5 19:00:29 rt sendmail[2365]: g1600OQ02365: to=|/opt/rt2/bin/rt-mailgate --queue general --action correspond, ctladdr=help at rt.spidergate.net (8/0), delay=00:00:05, xdelay=00:00:00, mailer=prog, pri=30005, dsn=5.0.0, stat=Service unavailable

Any help would be greatly appreciated I have been searching deja with no luck... Thanks

Christen
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