[rt-users] Action "NotifyDispatcher"

[Daniel Schwager]

Hi together, 

i wrote an simple action "NotifyDispatcher" helping me 
to map our company-prozess to RT2. The insert-scripts
and the Perl-Module are attached.

Here the README:

<-------------------- snips -------------------->

Hello,

i developed a simple action called "NotifyDispatcher" which should
notitfy an additional group of people by sending an email to 
<queuename>-Dispatcher at localhost

Example scrips:
          OnCreate      NotifyDispatcher        with template AdminCorrespondence

This scrips sends an email to <queue-name>-Dispatcher at localhost. In /etc/aliases
you can define an entry for the persons should getting this email.

We use this scrip-line to inform all our supporters about new tickets without
using the AdminCC-function as a global Queue-Watcher. In our "Best-Practice" 
the AdminCC's are supporters helping the owner solving the ticket. So, nobody
has to look the whole day in the WEB-Frontend for new tickets and after
arrival all supporters are able to comment/reply this ticket (without beeing owner)

I'm not an RT2 developer - so i know, that's a quick hack (but it work's ;-)
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Hello,

i developed a simple action called "NotifyDispatcher" which should
notitfy an additional Group of people by sending an email to 
<queuename>-Dispatcher at localhost

Example scrips:
          OnCreate 	NotifyDispatcher	with template AdminCorrespondence

This scrips sends an email to <queue-name>-Dispatcher at localhost. In /etc/aliases
you can define an entry for the persons should getting this email.

We use this scrip-line to inform all our supporters about new tickets without
using the AdminCC-function as a global Queue-Watcher. In our "Best-Practice" 
the AdminCC's are supporters helping the Owner solving the ticket. So, nobody
has to look the whole day in the web-Frontend for new tickets and after
arrival all supporters are able to comment/reply this ticket (without beeing owner)

I'm not an RT2 developer - so i know, that's a quick hack (but it work's ;-)

Greets

Daniel Schwager






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CHANGES:

- 12.2.2002 - danny at dtnet.de
	- Init Version

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BUGS:

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