[rt-users] Looking for solutions.. Suggestions..

RT2 Troubles rt2trouble at morben.ca
Thu Feb 14 16:59:57 EST 2002

Unfortunately the modest ammounts our organization has to offer Jesse isn't 
enough to make it worth his time to even discuss support issues letalone 
approach the issues. We have discussed support with Jesse, and suggested a 
few ways to help support RT but I'm afraid the ammount of money we were 
suggesting wasn't remotely interesting compared to what other people are 
offering. The good part is that RT does more for us than any free soultion so 
if we can't do everything with RT we'll just add other software solutions to 
the servers to fill in the gaps. There was a fear that we would be forced 
towards a much more simple system due to some of the issues we have created 
within our RT environment. I think with me contributing some personal time 
and the continued support of this list we won't have to resort to using 
simple software that would create more problems in the long run. Also by 
trying to implement addons that may increase the value of RT, we are helping 
to contribue anyways.

So I apprecaite the suggestion Greg, but we are somewhat forced to find 
solutions on our own until we can find a way to return some profit.

On February 14, 2002 01:11 pm, you wrote:
> I believe that, for a modest fee, Jesse will do anything to RT that you
> require... :)
> -=-=-=-=-=-=-=-=-=-=-=-=-=-
> Greg Smythe
> SysAdmin
> Intellstat Communications
> WA State Resident
> -----Original Message-----
> From: RT2 Troubles [mailto:rt2trouble at morben.ca]
> Sent: Thursday, February 14, 2002 12:32 PM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Looking for solutions.. Suggestions..
> I've been trolling this list for awhile now, and for the most part,
> everything I could want and even things I didn't know I needed, have been
> offered up by people on the list. That's fantastic and everyone deserves a
> pat on the back.
> Lately I have been getting a bit too anxious and I have started tweaking
> and
> fiddling in hopes of learning enough to make changes on my own. *duck*
> I keep hearing of people who have solutions I need to implement, but they
> haven't contirbuted it to the fsck guys because they are worried about
> scrutiny and mockery. Some of these people have contributed code to me
> directly and for the most part, it's excelent code and these guys really
> should be sharing this stuff with everyone. Since that isn't going to
> happen
> overnight, and may never happen, I decided to post a few things I'm working
> on that might encourage some development or assistance.
> - Making single-click "Resolve" and "Delete" links available everywhere
> (headers/search index/MyQueues/etc) so that we can deal with spam and
> rhetorical requests. This should be stupid-easy and yet I cannot find the
> code for invoking that action.
> - Assigning a higher priority to tickets that come from certain people
> so that we can handle VIP requests. I know most of you use a procmail
> filter
> that dumps these requests into a separate queue, which is a simple
> workaround, but too messy for my immediate interests.
> - Making a list of who is logged into the RT web pages and perhaps how long
> they have been idle. This would be really handy when collaborating with
> multiple people on a specific task. I could also use it to tell me when
> it's
> safe to restart the server. Even better would be a calendar that lets us
> indicate who is scheduled to work and who is the primary point of contact
> at
> any given moment. We could add the "whoson" info to that calendar page and
> tie it all in together.
> - A simple list-box style 'Stock Answers' that avoids the java popup window
> that the original version uses. Using a list-box should be simple but, like
> most things that are easier said than done, I get mason errors when I
> change
> anything.
> I know I'm forgetting a few things but it's Valentines day over here and
> I'm
> easilly distracted.. ;)
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