[rt-users] trouble in using the RT command line tools

darren chamberlain dlc at users.sourceforge.net
Thu Feb 14 08:56:40 EST 2002

Quoting Andreas Meyer <ahm at ixtelecom.com> [13 Feb-02 16:52]:
> Bruce Campbell writes:
> > On Mon, 28 Jan 2002, Frank Rutzen wrote:
> > > "No RT user found. Please consult your RT administrator."
> > 
> > Make sure that the User's 'Unix Login' is also set in their
> > User's Configuration.
> I've followed along this far, but RT doesn't seem to do anything:
> (The web interface is working fine)
> $ rt --status=new
> $ 

I think you need to specify some more limits.  Also, be aware
that by default, rt assumes you are editing, not displaying; I
made that error a few weeks ago, and issued a --queue=$myqueue,
which began changing the queue to all of our tickets, starting
with 1, to $myqueue.  Luckily, the low numbered tickets were test
tickets, and had been long closed, so it had no real
consequences, but still...

Is there any way that the default behavior of rt can be changed?
It seems silly to me to have the default be to make (potentially
difficult to fix) changes, considering that many people simply
run an unknown command with no options when they don't know what
it does.

Change line 99 to be "$edit = 0;" and we're good to go.


Shame is an improper emotion invented by pietists
to oppress the human race.

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