[rt-users] Different charsets problem

Bruce Campbell bruce_campbell at ripe.net
Tue Feb 19 06:54:08 EST 2002

On Mon, 18 Feb 2002, Jan Okrouhly wrote:

> We have everyday serious problems with web ui - some characters
> are displayed well (due to ugly hacked component with HTML header),
> but when a user replies to message containing some accented characters
> the system doesn't send/say anything or just say incorrect transaction
> type etc. There are also problems with displaying Subjects/Bodies with
> different charsets etc.

Which particular charsets does your browser and apache server purport to
know about?  You might find that the AddDefaultCharset (apache 1.3.12+)
directive might help with your normal characterset, as RT does not add a
charset by default (although you could put one in

Handling multiple charsets is.. currently outside RT's abilities right now
(see the charset comment in lib/RT/Interface/Email.pm), but Jesse has
planned for it (see the SQL Users.{Lang,EmailEncoding,WebEncoding}


                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations

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