[rt-users] rtname ticket tags

justin m. clayton justincl at u.washington.edu
Tue Feb 19 19:53:35 EST 2002

I'd even be open to blowing away anything necessary (tickets, etc) to get
this to work. As I said, it's not in production yet.

Justin Clayton
VLSI Research System Administrator
University of Washington
Electrical Engineering Dept
justincl at u.washington.edu
206/543.2523  EE/CSE 307F

On Tue, 19 Feb 2002, justin m. clayton wrote:

> Date: Tue, 19 Feb 2002 15:45:00 -0800 (PST)
> From: justin m. clayton <justincl at u.washington.edu>
> To: Bruce Campbell <bruce_campbell at ripe.net>
> Cc: RT Users Mailing List <rt-users at lists.fsck.com>
> Subject: Re: [rt-users] rtname ticket tags
> As I said previously, this is not, in fact, the case.
> New ticket comes in from user via email. Autoreply uses new tag, and tells
> user to use new tag. correspondence from user via email to rt using new
> tag is correctly parsed into ticket. further correspondence from rt to
> user uses *OLD* tag. email sent through OnResolve scrip uses *OLD* tag.
> Again: this is all in a *NEW* ticket. This is not the same failure mode
> that you're describing.

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