[rt-users] Re: give to user on ticket create?

Bruce Campbell bruce_campbell at ripe.net
Wed Feb 20 05:26:30 EST 2002

On Wed, 20 Feb 2002, Dave Ewart wrote:

> I've never tried installing these add-ons before - there is an
> AutoAssign.pm and an AutoAssign.pm.insertdata file in the above
> directory.  There is also a README, but that doesn't describe the
> installation process.
> What do I need to do to get this installed and working/configurable?
> Don't see anything in the docs ...

http://lists.fsck.com/pipermail/rt-users/2002-February/006509.html might

Your main thing is:

	If its a ScripCondition, it goes in lib/RT/Condition/

	If its a ScripAction, it goes in lib/RT/Action/

	If theres an insert_{condition,action} script with it, running
	this will do the relevant magic with the SQL tables so you can
	actually use the Scrip{Condition,Action}


                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations

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