[rt-users] Problems with scrips

RT2 Troubles rt2trouble at morben.ca
Thu Feb 21 17:08:26 EST 2002


Here's my setup:

queue name = test
can send mail into queue = yes
scrips on queue =
>>>
Global:

Scrips OnCorrespond NotifyAllWatchers with template Correspondence 

Queue Scrips:

 OnTransaction NotifyRequestors with template Transaction 

 OnCreate AutoreplyToRequestors with template Autoreply 

 OnComment NotifyRequestors with template AdminComment 

 OnResolve NotifyRequestors with template Resolved 
>>>>

Global Scrip OnCorrespond works = yes
Everything else works = yes 

So I send a mail to test at foo.com and it hits the Queue.. No response e-mail is sent.
Then I open the ticket, take ownership, and comment on it. No e-mail sent.
Then I reply to the ticket with some unique text. No e-mail sent. (Normally works)
Then I resolve the ticket with some unique text. No e-mail sent.

So since the global scrip works by itself what/where am I missing/messing up with the test queue?
I just know it's something simple and embarrasing. ;)




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