[rt-users] Who is the mail coming from?

Bolivar Geraldo bgeraldo at sockeye.com
Wed Jan 2 16:25:42 EST 2002


I'm running RT 2.0.9.  Currently when a ticket is created, or
correspondence is sent, the mail that RT sends out appears to coming
from the correspondence address set for the queue in which the ticket is
in. For example if I had an "incoming" queue:

From: Bob via RT <incoming at abcd.com>

Is there a way to change this so it appears to be coming from the email
address of the actual requestor? 
i.e. "From: Bob via RT <bob at somewhere.com>"

Please help.


-- 
Bolivar Geraldo (Junior)
NOC Analyst
Ph: 617-559-4031
Cell: 617-699-4315
E-mail: bgeraldo at sockeye.com
Pager: bgeraldo-pager at sockeye.com

Sockeye Networks, Inc.
275 Grove St., Suite 1-120
Newton, MA 02466-2272 
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 232 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20020102/cfa5b48d/attachment.sig>


More information about the rt-users mailing list